Official Lotus Candles® Brand Website. Fast Free Shipping Anywhere In The USA!

Terms of service

Terms of Use & Terms of Sale

Last Updated: May 25, 2026

Welcome to the website operated by ReferDigital LLC (“Company,” “we,” “us,” or “our”). By accessing or using this website, purchasing products, or interacting with any services provided through the website, you agree to be bound by these Terms of Use and Terms of Sale (“Terms”).

If you do not agree to these Terms, you must not use this website.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years old;

  • You have the legal capacity to enter into binding agreements; and

  • You will comply with all applicable laws and regulations.

We reserve the right to refuse service, terminate orders, or restrict access at our sole discretion.

2. Website Use

You agree not to:

  • Use the website for unlawful purposes;

  • Interfere with the operation or security of the website;

  • Attempt unauthorized access to systems or networks;

  • Reproduce, distribute, or exploit website content without permission;

  • Use automated systems or bots to scrape or access the website;

  • Misrepresent your identity or affiliation.

We may suspend or terminate access to the website at any time without notice if we believe you have violated these Terms.

3. Products & Orders

All products and services are subject to availability.

We reserve the right to:

  • Refuse or cancel any order;

  • Limit quantities purchased;

  • Correct pricing or product description errors;

  • Restrict sales to certain jurisdictions or users.

Order confirmations do not guarantee acceptance of an order.

4. Pricing & Payment

All prices are listed in U.S. Dollars unless otherwise stated.

By submitting payment information, you represent that:

  • You are authorized to use the payment method provided; and

  • The billing information supplied is accurate.

We reserve the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

Customers are responsible for:

  • Providing accurate shipping information;

  • Compliance with local laws and regulations;

  • Any customs duties, taxes, or import fees.

We are not liable for shipping delays caused by carriers, weather, customs, supply-chain interruptions, or events beyond our reasonable control.

6. Returns, Refunds & Cancellations

Unless otherwise required by law, all sales are final.

Orders may only be canceled before shipment and solely at our discretion.

We may, at our discretion, replace or refund products that:

  • Arrive damaged; or

  • Contain verified manufacturing defects.

Claims for damaged or defective items must be submitted within 7 days of delivery.

Unauthorized returns may be refused or discarded without refund.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

7. Product Safety Disclaimer

Certain products sold through this website may involve fire, heat, open flame, or other potentially hazardous conditions.

By purchasing or using products sold through this website, you acknowledge and agree that:

  • Such products may involve inherent risks of injury, property damage, or death if improperly used;

  • Products must be used only in accordance with all instructions, warnings, and applicable laws;

  • Products should be kept away from children and used only under appropriate adult supervision where applicable.

You assume all responsibility and risk associated with the handling, storage, transportation, and use of purchased products.

8. Disclaimer of Warranties

THIS WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REFERDIGITAL LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • NON-INFRINGEMENT; AND

  • ACCURACY OR RELIABILITY OF CONTENT.

We do not guarantee uninterrupted or error-free operation of the website.

Some jurisdictions do not allow certain warranty limitations, so portions of this section may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REFERDIGITAL LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT,

  • INCIDENTAL,

  • SPECIAL,

  • CONSEQUENTIAL,

  • EXEMPLARY, OR

  • PUNITIVE DAMAGES

ARISING OUT OF OR RELATED TO:

  • USE OF THE WEBSITE;

  • PURCHASE OR USE OF PRODUCTS;

  • INABILITY TO ACCESS SERVICES; OR

  • ANY CONTENT OR INFORMATION PROVIDED THROUGH THE WEBSITE.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID FOR THE APPLICABLE PRODUCT OR SERVICE.

Some jurisdictions do not allow limitations of liability, so certain limitations may not apply to you.

10. Assumption of Risk & Release

By purchasing or using products sold through this website, you voluntarily assume all risks associated with their use.

To the fullest extent permitted by law, you agree to release and hold harmless ReferDigital LLC and its affiliates, officers, employees, contractors, suppliers, and distributors from claims, damages, losses, liabilities, costs, or expenses arising from:

  • Product use or misuse;

  • Failure to follow instructions or warnings;

  • Improper storage or transportation;

  • Violations of applicable laws.

This release does not apply where prohibited by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless ReferDigital LLC and its affiliates from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of:

  • Your use of the website;

  • Your violation of these Terms;

  • Your misuse of products purchased through the website; or

  • Your violation of any law or third-party rights.

12. Intellectual Property

All website content, including text, graphics, logos, images, software, trademarks, branding, and designs, is owned by or licensed to ReferDigital LLC and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or exploit website content without prior written permission.

13. Third-Party Links

This website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content;

  • Privacy practices;

  • Transactions;

  • Products or services offered by third parties.

Your interactions with third parties are solely between you and the third party.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

We may use cookies, analytics tools, and similar technologies to improve website functionality and marketing performance.

15. Electronic Communications

By using this website, you consent to receive communications electronically, including:

  • Order confirmations;

  • Notices;

  • Policy updates;

  • Marketing communications where permitted by law.

Electronic communications satisfy legal requirements for written communications.

16. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Supply chain disruptions;

  • Labor shortages;

  • Government actions;

  • Internet outages;

  • Carrier delays;

  • War;

  • Terrorism; or

  • Acts of God.

17. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any legal action arising from these Terms shall be brought exclusively in:

  • State courts located in Dallas County, Texas; or

  • Federal courts located in the Northern District of Texas.

You consent to the jurisdiction of those courts.

18. Dispute Resolution & Class Action Waiver

To the fullest extent permitted by law:

  • Disputes shall be resolved individually;

  • Class actions and class arbitrations are waived.

Before filing any legal claim, the parties agree to attempt to resolve disputes informally in good faith.

19. Changes to These Terms

We may update these Terms at any time.

Updated versions become effective immediately upon posting to the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms constitute the complete agreement between you and ReferDigital LLC regarding use of the website and purchase of products.

22. Contact Information

Email: info@lotuscandles.com